A British man operating a local drug supply network surprised authorities and the public after it was revealed he had apologized to customers and handed out free samples to make up for the poor quality of his narcotics.
Christopher Duckworth, a 30-year-old resident of Newton-le-Willows, ran a supply line named “Ducky,” specializing in heroin and crack cocaine. According to court proceedings, Duckworth responded to customer complaints regarding the substandard quality and quantity of his drugs by offering free doses as compensation.
Merseyside Police first apprehended Duckworth on July 29, 2023, after observing suspicious activities at a residence on Junction Lane, St Helens. A search uncovered £260 in cash and two mobile phones, one of which was continuously receiving messages from clients seeking drugs. Despite being arrested and released, Duckworth resumed his illegal activities shortly afterward.
Prosecutor Iain Criddle told Liverpool Crown Court that promotional messages for heroin, crack cocaine, and class C drug pregabalin were found on one of Duckworth’s phones. He explained that the defendant occasionally responded to customer complaints by apologizing for the inferior product and offering two additional wraps free of charge on their next purchase. Criddle emphasized that Duckworth’s behavior suggested a degree of control over the drug operation, rather than acting as a low-level courier.
When Duckworth was arrested a second time, he attempted to destroy evidence by smashing his mobile phones. In court, he expressed remorse for his actions, acknowledging that he “needs to change his ways.”
The case has drawn public attention for its unusual glimpse into customer relations within illegal drug operations, highlighting an unexpected mixture of criminal behavior and attempts at maintaining client satisfaction.
