According to research from Anthropic, the use of AI in professional settings continues to grow rapidly. The analysis, which covered over 150 countries, found that 40% of workers already use AI, a significant jump from just 20% in 2023.
The study found that corporate clients of Anthropic most frequently use AI for full task automation, a practice reported by 77% of companies. The main areas of application include programming (36%), education (which grew from 9% to 12%), and scientific research (from 6% to 7%). Task delegation to AI has also increased, with the number of conversations involving task hand-offs to the model rising from 27% to 39%.
Countries with a high rate of AI adoption, such as Singapore and Canada, are using the technology more broadly than the global average, which is reflected in their economic growth. Meanwhile, developing nations, including Indonesia and Nigeria, use AI significantly less, primarily for programming tasks.
Anthropic warns that this concentration of AI in wealthier regions and high-tech sectors could worsen economic and social inequality. Furthermore, the automation of lower-level tasks could lead to job cuts, particularly for support staff.
OpenAI CEO Sam Altman has also previously noted that current call center and IT support workers are at risk of losing their jobs due to the rapid integration of AI.
The study underscores that the increasing adoption of artificial intelligence requires careful management to ensure that the technology promotes development rather than widening the gap between countries and social groups.
